Order Processing:
- Orders are processed within 1-2 business days.
- You will receive a confirmation email with tracking information (If applicable) once your order is shipped.
Shipping Rates:
- Local (UAE): Free shipping on orders over 1000 AED. For orders below 1000 AED, a flat rate of 30 AED applies.
- International: Shipping rates vary based on destination and order size. Shipping costs will be calculated at checkout.
Delivery Times:
- Local (UAE): 1-3 business days.
- International: 5-10 business days, depending on the destination.
Customs and Duties:
- International orders may be subject to customs duties and taxes. These charges are the buyer's responsibility.
Tracking Your Order:
- Once your order is shipped, you will receive an email with tracking information.
- You can track your order using the provided tracking number through our carrier's website.
Failed Deliveries:
- If a delivery fails due to incorrect address information provided by the customer or missed delivery attempts, additional shipping charges may apply for re-delivery.
Contact Us:
- For any questions or concerns regarding shipping and delivery, please contact us at support@giftlly.com or +971 55 981 0708.